When an AI request fails, the error message usually shows the reason in brackets, for example: AI Request Failed (insufficient balance). Find the reason below to see what it means and how to fix it. bad keyThe AI provider rejected the API key. The key may be mistyped, deleted, revoked, or it may belong to a different provider than the one selected. Check that the key was copied in full without extra spaces and that the selected provider matches the key. insufficient balanceYour OpenAI, DeepSeek, or Gemini API key has run out of balance. To check and top up the balance, please follow these instructions: OpenAI;DeepSeek;Gemini. key limit exceededThe AI provider refuses requests made with this key. Usually the key has reached its spending limit, or it has no access to the requested model. Check the key's limits and permissions in your AI provider's dashboard. quota exceededThe key has used up its current quota or plan, which often happens on free tiers. Upgrade the plan or top up the balance with your AI provider, or wait until the quota resets. Website builder users can also ask their administrator about this error or add their own free AI API key by following this page. rate limitToo many requests were sent in a short time. Wait a minute and try again. If this happens often, check the rate limits of your plan with your AI provider. input message is too bigThe text sent to the AI is larger than the model can accept. Shorten your message or the content you are working with, then try again. AI provider URL is incorrectThe AI provider's address does not exist or redirects somewhere else. This usually happens with a custom or local AI provider. Check the API URL in the AI settings. AI provider is currently unavailable or experiencing delays. Please try again in a few moments.The problem is on the AI provider's side: its servers are down or overloaded. Wait a few moments and try again. request to Provider timed out after N secondsThe AI provider did not respond in time. This is usually a temporary overload, so try again a bit later. If it keeps happening on an on-premises installation, make sure the server can reach the AI provider (firewall, proxy). could not resolve Provider server address within N seconds, check the server's DNS settingsThe server running the website builder could not find the AI provider's address. This is a DNS problem on that server, so its administrator should check the server's DNS settings. after N triesThe request was retried several times and every attempt failed for an unrecognized reason. Try again later. If the error persists, see the section below. For on-premises website builder administrator The client uses their own AI keyThe client can set up their own AI key in the website builder settings by following the documentation on this page. In this case, your global AI key configured on the brand licenses page will not be used. Other unhandled AI errorIf you are using an on-premises builder installation, check the PHP error log file — it should contain a more detailed error description.