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    Error uploading image files
    If uploading images in the website builder fails, this is usually caused by missing PHP extensions on your hosting server, not an issue with your website. Required PHP extensions: iconv;fileinfo;exif. Ask your hosting provider to enable these extensions, then try uploading the image again. "File upload error code ..." message If the upload fails with the message "File upload error code" followed by a number, the file did not reach the website builder correctly. The number shows the cause: 1 — the file is larger than the upload size limit on your hosting server (PHP setting upload_max_filesize). Reduce the file size or ask your hosting provider to increase this limit.2 — the file is larger than the maximum size allowed by the upload form. Reduce the file size and try again.3 — the file was only partially uploaded, usually because the connection was interrupted. Check your internet connection and try again.4 — no file was uploaded. Select the file again and retry.6 — the temporary folder for uploads is missing on your hosting server (PHP setting upload_tmp_dir). Ask your hosting provider to fix it.7 — the server could not save the file to disk. This usually means the disk quota is full or the folder has no write permissions. Free up space or ask your hosting provider to check the permissions.8 — a PHP extension on your hosting server stopped the upload. Ask your hosting provider to check the server's PHP configuration.10001 — the server did not receive the file at all. The most common cause is a file larger than the maximum request size (PHP setting post_max_size). Reduce the file size or ask your hosting provider to increase this limit.10002 — the SVG image contains content that is not allowed, such as scripts or links to external resources. Save the image again without this content, or export it as PNG or JPG, and upload it again.
    FAQ
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    Pictures
    For Resellers

    Error uploading image files

    If uploading images in the website builder fails, this is usually caused by missing PHP extensions on your hosting server, not an issue with your website.

    Required PHP extensions:

    • iconv;
    • fileinfo;
    • exif.

    Ask your hosting provider to enable these extensions, then try uploading the image again.

    "File upload error code ..." message

    If the upload fails with the message "File upload error code" followed by a number, the file did not reach the website builder correctly. The number shows the cause:

    • 1 — the file is larger than the upload size limit on your hosting server (PHP setting upload_max_filesize). Reduce the file size or ask your hosting provider to increase this limit.
    • 2 — the file is larger than the maximum size allowed by the upload form. Reduce the file size and try again.
    • 3 — the file was only partially uploaded, usually because the connection was interrupted. Check your internet connection and try again.
    • 4 — no file was uploaded. Select the file again and retry.
    • 6 — the temporary folder for uploads is missing on your hosting server (PHP setting upload_tmp_dir). Ask your hosting provider to fix it.
    • 7 — the server could not save the file to disk. This usually means the disk quota is full or the folder has no write permissions. Free up space or ask your hosting provider to check the permissions.
    • 8 — a PHP extension on your hosting server stopped the upload. Ask your hosting provider to check the server's PHP configuration.
    • 10001 — the server did not receive the file at all. The most common cause is a file larger than the maximum request size (PHP setting post_max_size). Reduce the file size or ask your hosting provider to increase this limit.
    • 10002 — the SVG image contains content that is not allowed, such as scripts or links to external resources. Save the image again without this content, or export it as PNG or JPG, and upload it again.

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